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Shipping Information

Hong Kong

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*Service provided by SF Express

International

  • Shipping charges for your order will be calculated by weight and area and displayed at checkout. 

  • Delivery timelines in 2-3 weeks for international shipping since expectations can vary greatly depending on the destination.

  • Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sugasu Group Ltd is not responsible for any additional charges, including affairs and taxes.

General

  • Once an order is confirmed, it cannot be modified, canceled or refunded.
    The actual time of arrival may vary due to adverse weather conditions or any unexpected circumstances. Please refer to the pick-up notification.

  • If the customer fails to successfully pick up the goods within the free storage period due to the customer’s personal reasons, the delivery service provider has the right to charge the customer an additional fee or stop accepting the pick-up without further notice. If the shipment is not received due to the above circumstances, the company will not accept any cancellation or refund.

  • If the goods are damaged during transportation, quality problems or packaging damage, the customer must notify the company within the day of receipt. Our company will arrange the replenishment of the product to be sent back to your residence, otherwise, no return or refund will be accepted.

  • The company accepts VISA, MasterCard, American Express, UnionPay, JCB, Diners, CartesBancaires, Discover, Electron, Maestro and AlipayHK. Orders will be charged in Hong Kong dollars.

  • We may revise the above terms and conditions without prior notice. If any dispute arises, the company's determination shall be final.

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